Terms & Conditions

1. Service

urbanSMARTbox provides an online wellness product discovery and e-commerce experience. Recommendations are based on the goals and questionnaire responses you provide.

2. No medical advice

UrbanSMARTbox does not provide medical diagnosis, treatment or medical prescriptions through the questionnaire. If you have a medical condition, allergy, take medicines, are pregnant, or have another health concern, consult a qualified healthcare professional before selecting or using supplements.

3. Safety stop

If you report an allergy, uncertainty about an allergy, or a medical condition, the automatic recommendation process is stopped. You should obtain appropriate professional guidance before selecting supplements.

4. Product information

Products are supplied subject to applicable product specifications, labelling requirements, availability and applicable law. Always read the product label and follow the manufacturer's directions and warnings.

5. Orders and payment

An order is subject to successful payment, product availability and acceptance of the order. Payments are processed through Razorpay Checkout.

6. Pricing

Prices displayed on the website are the prices applicable to the selected kit at checkout, subject to correction of genuine errors and applicable taxes/charges.

7. Customer information

You are responsible for providing accurate contact and shipping information. Our use of personal information is described in the Privacy Policy.

8. Changes

UrbanSMARTbox may update the website, products, prices and these terms from time to time, subject to applicable law.

9. Contact

Questions can be sent to support@urbansmartbox.com.

These terms should be reviewed by your legal adviser before commercial launch and updated with the final legal entity details.