Refund Policy

1. Cancellation before dispatch

If you request cancellation before an order has been dispatched, we will assess the request and, where permitted and applicable, process the refund through the original payment method.

2. Damaged or incorrect delivery

If an order arrives damaged, tampered with, or materially different from the order placed, contact us promptly at support@urbansmartbox.com with order details and photographs where relevant.

3. Health and safety

For ingestible wellness products, returns or exchanges may be restricted for safety and hygiene reasons. Product-specific conditions and applicable consumer law will apply.

4. Refund processing

Approved refunds will normally be initiated through the payment method used for the order. The time taken for the credit to appear may depend on the payment provider or bank.

5. Contact

For cancellation, damaged-delivery or refund questions, contact support@urbansmartbox.com.

This policy should be reviewed and finalized against your actual fulfilment, courier, product and consumer-law arrangements before launch.