Privacy Policy

1. About this policy

This Privacy Policy explains how urbanSMARTbox collects and uses information when you browse the website, complete the wellness questionnaire, request recommendations, or place an order.

2. Information we collect

• Wellness profile information: age, weight and gender/preference information that you choose to provide.
• Questionnaire information: your selected wellness goals and questionnaire responses.
• Safety information: allergy information and any medical condition or ongoing health issue that you choose to disclose.
• Order information: name, phone number, email address and shipping address when you place an order.
• Technical information: limited website/usage information used for analytics and site operation.

3. Why we use the information

We use information to operate the website, understand your stated wellness goals, determine whether automatic product recommendations should continue, process orders, provide customer support, prevent misuse and improve the service.

We do not use your questionnaire to diagnose disease or provide medical treatment.

4. Safety information

If you disclose an allergy, uncertainty about an allergy, or a medical condition, UrbanSMARTbox stops its automatic recommendation process and displays a safety notice recommending consultation with a healthcare professional before selecting supplements.

5. Payment information

Payments are processed through Razorpay Checkout. UrbanSMARTbox does not ask you to enter card credentials directly into its own pages.

6. Storage and sharing

Information may be processed by service providers used to host the website, operate analytics, process payments and fulfil orders. We aim to limit access to information to what is reasonably necessary for these purposes.

7. Your choices

You may choose not to provide optional information. If information is required to provide a particular service or process an order, the site may not be able to complete that step without it.

8. Contact

For privacy questions or requests, contact support@urbansmartbox.com.

This policy is intended as website policy text and should be reviewed against the final legal entity, vendors, data flows and applicable Indian data-protection requirements before commercial launch.